M-Mobile Announces M-Portal for Account Management

M-Mobile Introduces M-Portal to Support Digital Account Management, Usage Visibility, and eSIM Top-Ups

Vaughan, Ontario — February 2, 2026 — Today, M-Mobile announced M-Portal, a digital-first customer portal designed to support pre-launch readiness by giving customers clear visibility into their service and the ability to manage key eSIM functions online.

M-Portal allows customers to view data usage, access eSIM information, and top up eligible eSIM plans through a self-serve experience. The portal is built to reduce friction for common account actions and provide customers with straightforward access to the information they need while using the service.

M-Portal is part of M-Mobile’s broader focus on building a digital-first customer experience, with self-serve access to key account information and controls. As the company advances through pre-launch preparation, M-Mobile will continue enhancing M-Portal’s usability and customer-facing functionality to support a consistent experience.

As part of pre-launch preparation, M-Mobile continues to refine the systems and workflows that support M-Portal to ensure a consistent customer experience.

About M-Mobile:

M-Mobile is a Canadian, digital-first telecommunications company focused on wireless connectivity services, including global mobile data access for travellers, businesses, and connected devices. M-Mobile enables activation and service management through digital experiences that support self-serve control and account visibility.

Media Contact:

Media Relations
press@m-mobile.net

The M-Mobile name and M-Mobile logo are trademarks of M-Mobile Inc.

M-Mobile services are accessible on compatible devices located within M-Mobile service areas.

M-Mobile may work with third-party carriers, network operators, roaming partners, technology providers, device manufacturers, platform providers, payment providers, and other service providers to deliver its services. Third-party names and marks, where referenced or displayed by a device, are the property of their respective owners and are used only for compatibility, coverage, billing, support, technical, operational, or service-identification purposes. Such references or displays do not by themselves imply sponsorship, endorsement, certification, approval, agency, partnership, affiliation, or a direct customer relationship beyond any relationship expressly stated by M-Mobile.

* Use this promo code at checkout for eligible M-Mobile plans. Offer is available for a limited time and applies before applicable taxes, government-mandated fees, optional add-ons, and other non-eligible charges. Pricing, plans, features, and promotions are subject to change, withdrawal, or modification at any time without notice. Offers cannot be combined with other promotions unless otherwise specified. Terms and conditions apply.

1. Coverage, speeds, performance, and data service availability may vary by location, device, network conditions, coverage, device compatibility, host carrier availability, environmental factors, and applicable network management practices. All M-Mobile users are subject to Internet traffic management practices set out by M-Mobile, host carriers, and local governments, including priority access for emergency personnel and critical infrastructure personnel. For more information, please visit www.m-mobile.net/ITMPs.

2. M-Mobile provides prepaid services, meaning charges are billed in advance. Unused data does not carry over. Prepaid balances and top-ups are non-refundable.

3. Plans include a data allotment at full network speeds. If the data allotment is exceeded, data may be slowed, blocked, or subject to pay-per-use charges, depending on the plan. Data is non-shareable and non-transferrable. M-Mobile’s unlimited data plans include, depending on the plan selected, up to 500GB of full-speed data during each billing cycle. Once the included full-speed data allotment has been used, data access will continue with no overage charges, but speeds will be reduced to up to 256 kilobits per second (256 kbps) for the remainder of the plan cycle. At reduced speeds, certain applications and services, including email, messaging, light web browsing, and other low-bandwidth activities, may continue to function, but performance may be slower. Higher-bandwidth applications and services, including video streaming, large file transfers, peer-to-peer file sharing, hotspot use, or other data-intensive activities, may be limited, function poorly, or not perform as expected at reduced speeds.

4. Physical SIM Cards are coming soon and will be available for purchase for $4 once launched. eSIMs are available at no additional cost.

5. M-Mobile eSIMs, Soft SIMs, and Physical SIMs are data-only SIMs. This means that emergency services such as, but not limited to, 911, 919, 999, 112, 000, 111, and 110 may not work. Most phones, in most countries, should be able to access emergency services regardless of carrier, but availability depends on local government regulation.

6. Data usage is rounded to the nearest kilobyte and includes data sent and received, including Wi-Fi calling and texting/Voice over Data (VoD), picture and video messages, and data used by instant messaging applications. Data is intended for use within your plan’s specified region.

7. M-Mobile will provide usage notifications by text message when a subscriber reaches 50%, 70% and 100% of the included full-speed data allotment associated with their plan.

8. Network and data usage metrics are reported on a near real-time basis in accordance with the GSMA NRTRDE standard and may be subject to delay.

9. 2G, 3G, 4G LTE and 5G speeds are subject to the host carrier's data management policy. Access to 5G requires a compatible device, SIM, an eligible plan, and presence within a 5G coverage area. A 5G indicator does not guarantee active 5G service. M-Mobile and host carriers reserve the right to manage network resources using reasonable traffic management practices.

10. Service on the TTC is not guaranteed, and the availability of service can vary by station, tunnel segment, device, plan, and network availability. M-Mobile cannot guarantee that your device will work while on the TTC subway.

11. The M-Mobile free eSIM offer is available to customers who have never purchased an M-Mobile plan. The M-Mobile free eSIM plan is limited to one free plan per M-Mobile account and per device. M-Mobile accounts found in violation of the free eSIM plan will have their free plan revoked, but can continue to purchase M-Mobile plans.

Your free eSIM plan is a global eSIM that will work in 96 countries (Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Benin, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Canada, Chad, China, Congo (Republic of the Congo), Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Liberia, Liechtenstein, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Mali, Mauritius, Mexico, Montenegro, Mozambique, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam, Zaire (Democratic Republic of the Congo), and Zambia)

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