M-Mobile Accessibility Plan

M-Mobile Inc. is committed to identifying, removing, and preventing barriers to accessibility for persons with disabilities, in accordance with the Accessible Canada Act and applicable CRTC accessibility requirements. As a digital-first telecommunications provider, our accessibility efforts focus on ensuring that our digital platforms, customer communications, and support channels are designed and delivered in an inclusive and accessible manner.

This accessibility plan outlines M-Mobile’s approach and actions across key priority areas, including employment practices, information and communication technologies (ICT), communication methods, procurement of goods and services, and the design and delivery of programs and services. Because M-Mobile does not operate company-owned public retail locations, considerations related to the built environment are currently limited in scope.

M-Mobile recognizes the importance of consultation and feedback from persons with disabilities. We maintain processes to receive, review, and consider accessibility-related feedback on an ongoing basis, and we use this feedback to inform continuous improvements to our services and operations.

Progress in implementing this plan will be documented through periodic updates, including annual progress reports as required by the CRTC. This accessibility plan is made publicly available and can be provided in alternate formats upon request.

Download the complete Accessibility Plan:

We welcome feedback about accessibility barriers and suggestions for improvement. Feedback helps us improve our services, communications, and customer experience.

This accessibility plan is available in alternate formats upon request, including accessible digital formats, large print, and audio format. To request an alternate format, please contact us using the information above.

This accessibility plan has been prepared in accordance with the Accessible Canada Act and the CRTC Accessibility Reporting Regulations. M-Mobile Inc. is committed to continuous improvement and transparent reporting on accessibility.